CloudSync ERP Infrastructure
CloudSync ERP operates on a pre-paid subscription model. Billing occurs on the 1st of each month or on the anniversary of your annual sign-up. All invoices are generated electronically and are available for download in the "Billing & Subscriptions" module of your ERP dashboard.
We understand that ERP implementation is a significant change for any company. If our software fails to meet the technical specifications outlined in our initial demo, a full refund of the first month’s subscription is available. However, please note that "Custom Integration Fees" are non-refundable as they represent manual engineering hours dedicated to your specific API requirements.
To ensure no data loss occurs, cancellations must be initiated by a Global Administrator. Upon cancellation, your account enters a "Decommissioning Phase." You will have 30 days of read-only access to ensure your accounting team can finalize the previous month's books before the database is purged from our production servers.
If you choose to downgrade your user count or remove modules (e.g., removing the Payroll module), we do not offer cash refunds for the current month. Instead, a pro-rated credit will be applied to your next billing statement. This ensures continuous service without the need for constant micro-transactions.
Before initiating a credit card chargeback, we require users to open a formal Billing Dispute Ticket. Most issues are resolved within 24 hours. Chargebacks initiated without prior contact are considered a breach of the Master Service Agreement and may lead to permanent blacklisting of the organization's tax ID from our services.